Pending claim status

A school claim is reviewed manually by a Keybaki admin (we don't auto-verify — KICD-aligned features have to be trustworthy). Typical turnaround is 2–3 business days.

While pending

• Your Profile card shows "Claim awaiting approval".
• You can still use Keybaki normally — plans, library, CEAs all work.
• School-scoped features are gated behind verification:
  • School-level CEA reports
  • Class enrolment export
  • School-wide audience for bulk broadcasts

What admin is checking

• Your name matches the school's HR list (when we have one).
• Your phone is reachable.
• The school exists in the registry (if you added a new one, admin verifies the school first, then your claim).
• There are no red flags from automated checks (e.g. multiple claims for the same teacher across different schools).

Speeding things up

• Match your display name to your HR name. If HR has you as "Mary Wanjiru" and your Keybaki name is "Mwalimu Mary", admin has to manually confirm.
• Be reachable. Admin may call your registered phone to confirm; missing the call adds days.
• Get your headteacher to nudge. They can email hello@keybaki.com confirming you teach there — admin processes those nearly instantly.

After approval

• A notification + (with opt-in) SMS lands: "Your claim at [School name] has been approved."
• The Profile card flips to "Verified at [School name]".
• The school-scoped features unlock immediately.

Common issues

• It's been 4 days. Email hello@keybaki.com with your phone number; we'll check the queue.
• I withdrew my claim — can I re-claim? Yes. Profile → School affiliation → Claim. The previous (withdrawn) claim is preserved in the audit log.