Notification preferences

For teachersFor parentsFor studentsFor admins· 2 min read

Choose what you're notified about, how you're reached, and whether this device chimes. Open it from the bell's gear or Settings.

Your notification settings answer two plain questions — what to notify you about, and how to reach you — plus a per-device sound switch. Open it from the gear on the notification bell, or from Settings.

On this device — Sound

A Sound toggle plays a short chime for incoming messages and notifications. It's on by default and stored per device (silence your work laptop, keep your phone audible) — it doesn't change your account, only this browser. Turn it off here if the chimes aren't welcome.

How should we reach you?

Everything you're subscribed to always appears in your in-app bell — that's the baseline and can't be turned off. Below it you can switch on the extra channels your account type supports (the per-type list covers the noisier optional types — wallet, payment, and message notices aren't individually mutable today):

Push — alerts on this device, even with Keybaki closed. Turn it on with one tap from the prompts in the notification bell or Messages, or from the Browser push row here. On Android and laptops it works straight from the browser; on iPhone/iPad it needs Keybaki installed as an app first.
Email / SMS / WhatsApp — where your account type allows them.

Which extras you see depends on your role:

Teachers — in-app, plus push — a support reply or a delivered plan reaches your device without opening the app.
Students — in-app, plus push — so critical family events (like a wallet top-up) reach your device.
Parents — in-app, plus push and WhatsApp (WhatsApp is opt-in).
Admins — the full set, for ops-critical alerts.

Notify me about

A simple on / off per notification type, grouped (Reminders / Activity / Discovery). Turning a type off mutes it everywhere — the bell included. Leave the ones that matter on; silence the noise.

What you can't turn off

One safety-critical category always reaches you regardless of the toggles above:

Child safety (for parents) — always delivered.

Common issues

I'm not getting push alerts. Check that push is enabled here (Browser push row) and that your browser's notification permission is granted. On iPhone/iPad, push only works with Keybaki installed as an app. Still stuck? Open /diagnostics/pwa in the app — the Push card shows exactly which link is broken.
The chime isn't playing. Check the Sound toggle here (it's per device), and note the browser won't play a sound until you've interacted with the page at least once, and never into a background tab.
A type keeps notifying me. Turn it off under "Notify me about" — that mutes it on every channel, bell included.