Merging duplicate accounts
For admins· 1 min read
Merge system-detected duplicate pairs. The merge is immediate and destructive — the merged account is deleted in the same transaction.
Admin → Merges lists system-detected candidate pairs (same phone shape, overlapping identity signals). You don't search for arbitrary accounts — you review the detected pairs and pick which side survives.
Running a merge
- Open a candidate pair.
- Choose which account is the primary (the survivor).
- Confirm. The merge runs in one transaction: the other account's data folds into the primary, and the merged account row is deleted immediately.
There is no undo, no field-by-field override, and no reason input — treat every merge as destructive and check the pair carefully first.
Guardrails
- Admin accounts can't be merged.
- You can't merge yourself.
Common issues
- Merged the wrong direction. There's no reversal; the deleted account's row is gone. If real data was lost, escalate to engineering with both user ids immediately.
- The duplicate isn't in the candidate list. The detector didn't pair them; file the two ids with engineering rather than working around it.
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