Family tokens and asking for a top-up

Premium content — full-length national-mock CEAs, advanced reports — is funded from your family's token wallet, which your parent tops up. You can see how the wallet is doing right from your own Profile.

The Family Tokens card

Open Profile and find the Family Tokens card. It shows:

• The balance, in tokens — e.g. "12 tokens". (Money stays on your parent's side; you only ever see token counts.)
• Who tops it up — the parent who funds your access.
• Recent top-ups — the last few confirmed top-ups, refunds, or support adjustments, newest first.

One token funds one child's premium access for one day, so the balance is roughly "days of premium left" for one learner.

Asking for a top-up

Running low? Tap Ask for a top-up. Your parent gets a notification — in-app, and push if they have it on — with the current balance and a one-tap Top up action that opens their Family wallet. You get an instant "Request sent" note in your own bell confirming the ask went through — and another notification the moment the wallet is funded.

To keep it friendly, you get one ask every 6 hours. Tapping again inside that window just confirms your parent has already been told — it doesn't stack more pings on them.

When a top-up lands

You're told too: a top-up notification arrives in your bell the moment a top-up is confirmed, and the new balance and top-up entry appear on your card. Turn on push in your notification settings to get it on your device.

Common issues

• I don't see the Family Tokens card. It only appears once your account is linked to your parent (you signed in with their phone number + your PIN). If you signed up another way, ask your parent to add you from their Family screen.
• The balance says 0 but I asked already. The ask reached them — the 6-hour window means a second tap won't send another. Balances update the moment they top up.
• My parent said they topped up but I don't see it. M-Pesa can take up to a minute to confirm. Pull to refresh, or reopen Profile.